Article ViewAbstractInternational Journal of Medicine and Public Health,2014,4,4,380-384.DOI:10.4103/2230-8598.144074Published:Oct 2014Type:Original ArticleProfile and client satisfaction among clients of Integrated Counselling and Testing Centre for human immunodeficiency virus in DelhiVinoth Gnana Chellaiyan, Deepak K. Raut, Anita Khokhar, and Saudan Singh Vinoth Gnana Chellaiyan, Deepak K. Raut1, Anita Khokhar1, Saudan Singh1 Assistant Professor, Departments of Community Medicine, Madha Medical College and Research Institute, Chennai, 1VMMC and Safdarjung Hospital, New Delhi, India Abstract:Background: Integrated Counseling and Testing Centre (ICTC) is a place where a person is counseled and tested for human immunodeficiency virus (HIV) and also a key entry point to the prevention of HIV infection and treatment of HIV infected people. The ICTC services are cost-effective and noncoercive intervention in the prevention of HIV/AIDS. The satisfaction of the clients availing these services indicates the quality of the services provided. Objective: The objective was to study the profile and satisfaction of clients attending counseling services of integrated counseling and testing centers in Delhi. Materials and Methods: The study was a descriptive, cross-sectional, health facility based study. The study was done in 20 ICTCs of Delhi. The ICTCs were chosen on the basis of population proportion to size. Consecutive sampling method was followed for recruiting the clients. After obtaining written consent, exit interview of 300 clients was undertaken. Results: Among 300 clients, 204 (68%) were males, and 96 (32%) were females. Majority, 267 (89%) of the clients were staying with family and 33 (11%) were staying with friends/roommates. The total number of referred clients was 270 (90%) and self-referred or direct walk-in client was 30 (10%). Among the direct walk-in/self-referred clients, 12 (40%) clients were recommended by their friends to come, 4 (13.3%) clients seek to avail ICTC services because of high risk behavior and 14 (46.7%) clients wanted to get tested for HIV as their spouse was HIV positive. About 96.3% of the clients who attended the counseling services were found to be satisfied. Conclusion: The proportion of self-referred/direct walk-in clients was very low, and low level of awareness about the HIV test and counseling services was found among the clients. This reflects the need to enhance the efforts directed at increasing the awareness of HIV test and counseling services. The satisfaction of clients could be further improved by better counseling sessions. Keywords:Client satisfaction, human immunodeficiency virus counseling, integrated Counseling and Testing CentreView:PDF (732.27 KB) PDFClick here to download the PDF file. ‹ Importance of clinical posting for awareness on bio-medical waste in medical and paramedical students up A 11-year-old boy with oral submucous fibrosis: A rare case report ›